Support
Whether you are setting up your brand kit, troubleshooting generation quality, or handling billing questions, our team is here to help you move fast.
How to reach us
Contact us at support@pixy.digital for technical support, workspace setup, and billing help. To speed things up, include your workspace name, a short description of the issue, and screenshots or screen recordings when possible.
- ✓Product support: prompt guidance, brand kit setup, generation troubleshooting
- ✓Account support: seats, permissions, access, and security-related questions
- ✓Billing support: invoices, subscriptions, and plan changes
Best results
What to include in your request
The more context you provide, the faster we can reproduce and solve the issue.
- ✓Workspace URL and affected project/campaign
- ✓Exact prompt used and expected vs. actual output
- ✓Time of issue and browser/device details
Response times
We prioritize fast turnaround
Our team reviews incoming requests continuously and prioritizes service-impacting issues.
- ✓Critical incidents: prioritized immediately
- ✓General support: response as quickly as possible during business hours
- ✓Feature requests: reviewed and tracked with product planning
