Privacy Policy

This Privacy Policy explains how Pixy Digital ("we", "us") collects, uses, and protects information when you use our AI on-brand image generation service.

Information we collect

• Account information, such as your name and email address, provided directly or through sign-in.
• Brand data, including names, descriptions, colors, fonts, logos, and assets you upload or ask us to extract from a website or social profile.
• Prompts you enter, images produced by the service, and related workflow information.
• Tokens and profile details for integrations you enable, such as Instagram.
• Technical and usage logs needed to operate, secure, and improve Pixy.

How we use information

We use this information to provide and improve Pixy; generate images and analyze brand identity on your behalf; publish content to third-party platforms when you request it; secure accounts and prevent abuse; and communicate about the service.

Service providers and integrations

We use third-party AI model providers, cloud and database hosting, authentication, email delivery, and payment processing. Brand assets and prompts may be sent to AI providers to generate output. We share what is needed to operate Pixy and do not sell your personal information.

If you connect a social account, we store the access tokens needed to publish on your behalf. Tokens are encrypted at rest. You can disconnect an integration to revoke ongoing access. Canva and Instagram connections belong to individuals; teammates do not gain access to another person's connection credentials.

Paddle processes membership payments, taxes, invoices, and subscription management. We store customer, subscription, and transaction identifiers, membership status, billing periods, and image usage, not payment card details. Invitation emails are delivered through Resend.

Workspace collaboration and feedback

Authorized workspace members can see shared brand assets, campaigns, image versions, comments, review decisions, and feedback. Owners and admins manage access. We record invitations, access changes, and content actions in workspace activity history. Removing a member does not remove work they contributed.

Image ratings and optional reasons are stored with the related image version. Notes marked as preferences may be included in future generation requests to AI providers. You can inspect and remove feedback in Workspace settings; this does not guarantee improved output.

Your content is private to you and authorized workspace members, and is shared with service providers as needed to operate Pixy or with social platforms when you choose to publish.

Retention and deletion

We retain information while your account is active or as needed to provide Pixy. You may request deletion, subject to legal and operational retention requirements. Deleting a workspace disables member access immediately and begins a 30-day recovery period. Owners can restore it during that period; data and stored media become eligible for permanent deletion afterward. Copies already downloaded or published elsewhere cannot be recalled.

Security and your rights

We use reasonable technical and organizational safeguards, including encryption of sensitive credentials. No transmission or storage method is perfectly secure.

Depending on where you live, you may have rights to access, correct, export, or delete personal information, or object to or restrict certain processing. Contact privacy@pixy.digital to make a request. For questions about account deletion, backups, or unavailable files, contact support@pixy.digital.

Changes to this policy

We may update this Privacy Policy. We will change the last-updated date and, where appropriate, give additional notice.